Shipping & returns
SPADARO offers standard and expedited shipping. Standard shipping uses UPS ground service, while expedited shipping allows the customer to choose between UPS 2-day and next day delivery. Orders placed on Saturday or Sunday will be processed the following business day (Monday).
Below are the rates:
UPS ground: FREE FOR ORDERS OVER $100.00
All orders are processed and shipped within 2 business days. Most orders placed by 11 am EST (Monday-Friday, non-holiday) will be processed the same day. Orders placed on Saturday or Sunday will usually be processed the following business day (Monday). Most standard orders are received within 2 to 5 business days of when the order ships. Unless requested otherwise, a signature will be required upon delivery of the package. We are not able to ship to PO Boxes.
DAMAGES & RETURNS
Following are the conditions that apply to returns of products:
a. Only products in unopened original packaging that have not been tampered with or used in any manner or that are damaged or defective upon delivery may be returned to Spadaro for a refund or exchange.
b. Products must be returned to Spadaro within 15 days of delivery using a mailing method that allows for shipment tracking.
c. You should inspect products for damage upon delivery. If you notice any damage or believe a product is defective, you should contact us immediately. However, in order to qualify to receive a refund or exchange for any such claim, you need to contact us no later than 3 days from delivery and obtain an authorization from Spadaro. Upon receipt, Spadaro will make a determination, in its reasonable discretion, whether a product claimed to be damaged or defective was actually damaged or defective when originally delivered to you.
d. Prior to returning products, you must contact Spadaro and obtain written authorization, which must be included with the returned product. To obtain the written authorization, send an email to firstname.lastname@example.org, and provide your order number, full name, shipping address and email address.
e. Products must be returned with the original shipping box, packing materials, as well as ALL COMPLIMENTARY SAMPLES and a copy of the original shipping invoice.
f. Refunds will only be issued in the same form as was used for payment.
g. Shipping charges are non-refundable. However, replacement products will be shipped free of charge, except where expedited shipping is requested.
h. Returned products should be shipped to the following address: Please email email@example.com for the appropirate address
i. Spadaro will not accept merchandise that has been used, altered or damaged. Spadaro is not responsible in the event that returned packages are lost, stolen, or mishandled.
j. Only products purchased through the Website may be returned to Spadaro in accordance with this return policy. Spadaro products purchased through any other outlet are subject to the return policies applicable to such outlets.
k. Spadaro reserves the right to refuse to refund or exchange any product that does not meet the above requirements.